All you need to know when ice skating at the real ice rink in Dane John Gardens.

Please make sure you read the Terms & Conditions before purchasing your tickets.

Tickets

Please make sure you check your tickets on purchase as mistakes cannot always be rectified. All tickets are issued subject to the rules and regulations of the ice rink. Tickets cannot be cancelled, resold, exchanged, refunded or transferred. To do so or to alter or deface any ticket will render it void.

Sessions start on the hour and you will have 45 minutes on the ice. Please arrive at the site at least 20 minutes before your skating session is due to start. This allows enough time to get fitted with the correct size skates. However, during busy periods (Monday to Friday after 5pm and after midday on Saturday and Sunday) you may want to arrive up to 30 minutes before your session starts. If you turn up late and miss your session, we will not refund your ticket or assign you another time slot.

If you have pre-booked, there is no need for you to go to the ticket office (unless you need a skate aid). Just go straight into the skate exchange where you will need to have your ticket scanned before queuing to collect your skates. If you are unable to print your ticket, you can download it and we can scan it from your smartphone.

The skate change area is for ticket holders only. Visitors without a valid skating ticket will not be allowed in this area. Entrance to the viewing area and food and drink outlets is free and does not require an ice skating ticket.

The ticket office will open one hour before the first skating session. The last session will be at 8pm and the site will close to the public at 9.30pm.

Refunds & Exchanges

Sessions are non-transferable and non-refundable. Customers are reminded that this is an outdoor event and no refunds will be issued unless in exceptional circumstances.

If our management team find it necessary to close the ice rink due to technical or health and safety concerns, customers will be offered an alternative session (subject to availability).

Minimum Age/Adult Supervision

Children must be aged 4 year or over to go on the ice, anyone aged 7 years and under must be accompanied by an adult on the ice.

Children aged 8 to 12 years need an adult to be available either on the ice or around the rink. Young people aged 13 years and over can be unaccompanied both on site and on the ice. Ice rink staff reserve the right to refuse entry to the ice rink for any customer under this age requirement.

A minimum of 1 adult is require on the ice to every 5 children under 7 years old.

Safety Warning

Ice skating can be hazardous. All skaters are reminded that they skate at their own risk. No responsibility is accepted or undertaken for the well-being of either the user or their property.

To make your visit as enjoyable as possible, we recommend your clothing is suitable for your time on the ice as well as the weather. Please bring long socks with you and have a warm waterproof jacket, gloves and hat ready for the action on the ice. Long scarves are not permitted as they are a potential hazard on the ice.

Ice skating is not recommended when you’re pregnant even if you are an experienced skater, or if you have a heart condition.

First aid

There is a first aid point within the skate exchange area. In the unlikely event you or a member of your party should need first aid treatment, please alert a member of staff. A first aider will be available to assist as required.

Right of Entry

Staff reserve the right, at their sole discretion, to refuse admission or remove from the premises anyone without a ticket or not abiding by the rules of the rink. This includes visitors who are under the influence of drink or drugs and who are deemed to be a danger to themselves or others on the rink.

Ice rink staff are entitled to conduct security searches to ensure the safety of all visitors.

For health and safety reasons, smoking, eating and drinking is prohibited whilst skating on the ice rink. Photographic and recording equipment or mobile phones may only be used at the side of the rink.

Personal Belongings

Small rucksacks can be worn but no other bags are permitted on the ice. We advise you to only bring the essentials with you or leave your bags with a friend or family member while you are on the ice. Canterbury City Council will not be held responsible for any loss or damage to your belongings whilst at the ice rink.

Skates

Skate hire is included in the price. You can also bring your own skates. We have ice skates available in a wide range of sizes for both children and adults. from Junior size 8 (Euro 25) to adult size 14 (Euro 49).

All persons must be wearing skates at all times while on the ice, even if assisting young children. In the unlikely event that a suitable skate size is not available, an alternative skate session will be offered (subject to availability).

Skating Aids

Skate aids may be booked in advance, otherwise they will be made available to hire on a first-come-first-served basis at the ticket office up to 30 minutes before the start of each skate session and cost £5 each.

Please note, due to health and safety considerations and to prevent congestion, we are obliged to limit the number of skate aids on the ice. Please book online in advance or arrive early to avoid disappointment. Please note there is a maximum height restriction on skate aids of 1.2 meters.

Wheelchair Users

Both electric and manual wheelchair users can go on the ice and a limited number of wheelchair user tickets are available per session. Wheelchair users may be accompanied on the ice and will be entitled to one free ticket (subject to availability). This person may choose to wear either skates or overshoes on the ice, both are provided at the skate exchange.

Due to industry guidance a maximum of five wheelchair users will be permitted onto the ice per session. Larger groups of wheelchair users should contact us via our online contact form prior to booking with details of your requirements.

Carers and personal assistants

If you are a non wheelchair user, but require a carer or personal assistant to accompany you on the ice due to access needs, a free ticket for them can be arranged (subject to availability). Please contact us via our online contact form prior to booking with details of your requirements and further information.

Weather

The rink has a roof, but is open sided. It will be open come rain or shine. If it is very wet or snowing hard, we will close the side panels around the rink. If the weather conditions are extreme, the manager may close the rink. In this instance, we will inform ticket holders via the email address used when booking your tickets. We will also update the Canterbury On Ice Facebook page. Your safety is our first priority and in this case your ticket will be transferable to another session (subject to availability).